<\/p>\n\n\n\n
Viena i\u0161 m\u016bs\u0173 \u012fstaigos vertybi\u0173 \u2013 \u012fgalinimas. Pasirinkdami \u0161i\u0105 vertyb\u0119 kaip vien\u0105 i\u0161\nesmini\u0173, diskutavome, kod\u0117l mums, darbuotojams, teikiantiems socialines\npaslaugas lengv\u0105 ir labai sunki\u0105 negali\u0105 turintiems \u012fstaigos gyventojams, svarbu\n\u012fgalinti m\u016bs\u0173 paslaug\u0173 gav\u0117jus ir k\u0105 mes konkre\u010diai darome \u012fgyvendindami \u0161i\u0105\nvertyb\u0119.<\/p>\n\n\n\n
While implementing EQUASS (the European Quality in Social Services system), we developed and approved the Resident Empowerment Concept. What is this concept about and why is it necessary? <\/p>\n\n\n\n
Pa\u010dios \u012fgalinimo koncepcijos parengimas buvo svarbus,\nkad mes vieningai sutartume d\u0117l gyventoj\u0173\n\u012fgalinimo apibr\u0117\u017eimo, \u012fgalinimo proceso, aplinkos k\u016brimo bei \u012fgalinimo\nrezultat\u0173 matavimo bei vertinimo.<\/p>\n\n\n\n
In our organisation, Resident Empowerment<\/strong> means increasing a person's confidence to act and take control of their own life by ensuring a positive environment that promotes independence and provides physical, emotional and informational support.<\/p>\n\n\n\n In empowerment, it is important to pay attention to the balance of power. Through empowerment, we increase the resident's power and reduce the power of employees when providing services, while at the same time encouraging the resident to take responsibility for their own life.<\/p>\n\n\n\n In the empowerment process<\/strong>, the relationship between the resident and the employee is equal and based on cooperation.<\/p>\n\n\n\n In the empowerment process<\/strong>, the resident is always consulted, and their opinion is sought on all matters related to their life. If the resident is unable to express their opinion, the opinion of their relatives \/ family members \/ employees is sought.<\/p>\n\n\n\n Gyventoj\u0173 \u012fgalinimo\n\u012fstaigoje siekiama kuriant tinkam\u0105 aplink\u0105. I\u0161skiriama fizin\u0117, emocin\u0117 ir informacin\u0117 aplinka, kuri turi pasi\u017eym\u0117ti\n\u012fgalinim\u0105 skatinan\u010diais ypatumais. \u012egalinimui reikalinga:<\/p>\n\n\n\n A physical environment that is:<\/strong><\/p>\n\n\n\n An emotional environment where:<\/strong><\/p>\n\n\n\n An informational environment where:<\/strong><\/p>\n\n\n\n We have also identified characteristics that indicate that empowerment is taking place. Empowerment occurs when residents are involved in the service delivery process from the beginning and participate in all stages (planning, delivery, monitoring and evaluation), develop their work and independent living skills, make use of opportunities to help themselves and others. Empowerment takes place when employees involve residents \/ their relatives in the service delivery process from the beginning (planning, delivery, monitoring and evaluation), focus on residents' needs, encourage residents to take initiative, maintain relationships with other people, trust themselves and their abilities, and provide \/ help them find the necessary resources.<\/p>\n\n\n\n Gyventojai\n\u012fgalinami socialini\u0173, kasdieninio gyvenimo, darbo, laisvalaikio \u012fg\u016bd\u017ei\u0173 srityse\nir \u012fvertina pasiekimus kiekvien\u0105 kart\u0105 po u\u017eduoties atlikimo naudojant\npaveiksl\u0117lius, o rezultatai apibendrinami\nvien\u0105 kart\u0105 per metus.<\/p>\n\n\n\n <\/strong>The organisation's employees shared their practical experience of empowerment and how it is applied.<\/p>\n\n\n\n Social worker Au\u0161ra \u017dukauskien\u0117:<\/strong> \u201cI believe that empowerment is implemented very intensively in our organisation. Currently, 12 service recipients are being empowered in Building I, and they are doing very well. Service recipients are empowered according to their level of ability. For example, if we see that a service recipient is unable to wash their room independently, we do not empower them to do so. The organisation places great emphasis on ensuring that residents first feel well both physically and emotionally, and only then, as much as possible, involving the service recipient and their relatives, we try to empower the person as much as possible so that they become less dependent on employees, acquire new skills that give the service recipient a sense of self-confidence and independence. When empowering service recipients, we place great emphasis on mutual trust and continuous communication between both employees and service recipients. Achieving empowerment outcomes may sometimes be unsuccessful for a variety of reasons, for example, due to changes in the service recipient's health condition or fluctuations in their emotional state, if the service recipient suddenly no longer wishes to be empowered in the area they had previously chosen...<\/p>\n\n\n\n At present, I feel that I have sufficient knowledge about empowering service recipients, but I am always interested in learning something new. Sometimes it is very useful to refresh one's knowledge, and we can gain many valuable insights by cooperating with various organisations that are also interested in empowering their clients. We also learn from colleagues working abroad, attend professional development activities and share good practices.<\/p>\n\n\n\n Observed results:<\/p>\n\n\n\n Resident A is a particularly capable service recipient who is very good at learning new things. While one year the goal was to empower them to neatly put dishes into the dishwasher and switch it on, this year the aim is for them to independently change the bed linen, and once they have acquired this skill, to help other service recipients do the same. We have also noticed that successfully achieving a set goal becomes a kind of attraction for service recipients, as they can reward themselves with smiley faces on the results measurement chart.<\/p>\n\n\n\n Social worker Aurika Lazdauskien\u0117:<\/strong> \u201cIndividual and group empowerment can be distinguished. Individual empowerment means that each person, taking into account their abilities, is offered one task or another: one person may wipe the dust in their room, another water the flowers, another wash the dishes, sweep the yard, etc. By allowing each person to do something, even if they can only perform a small and simple task independently, they gain a great sense of joy, develop self-confidence and abilities, feel more independent, become less dependent on those around them, and are able to take at least partial care of themselves and their environment. During group empowerment, when everyone works together on certain tasks, for example, tidying their personal or common areas or taking part in creative or work activities, a sense of community is created. Even the greatest sceptics, not wanting to be different from others, especially when encouraged by other residents and seeing their example, gradually become involved in activities and later join the work process willingly. At that point, they no longer need to be told what work they should do \u2013 they choose the appropriate activity themselves. What matters to them is not only the result of the work, but also the work process itself, which strengthens unity, friendship, a sense of community and of being one family, because everyone feels responsible not only for themselves but also for their friend. Since the vast majority of our residents learn about the outside world only through materials and activities presented by employees, we try to introduce them to as many different activities, trips, educational and creative activities, food products and other goods as possible, so that residents can choose what they like, what they would like to do, where they would like to go, what places they would like to visit, what they would like to eat or purchase, and so on. Various tools are used for this purpose: stories, visual materials, the internet, etc. The more knowledge residents have about the world around them and the various opportunities available, the more actively they can express their wishes and needs. In this way, they feel safer, more independent and more dignified, while also developing mutual trust and respect and a sense of equal communication with employees.\u201d<\/p>\n\n\n\n Acting Head of Department An\u017eelika \u017dolnerukait\u0117:<\/strong> \u201cInstead of giving a person a fish, you should give them a fishing rod\u201d \u2013 this idea is what I associate most strongly with empowerment and its concept. People who come to live in the \u2018Savi namai\u2019 Independent Living Home for persons with mental disabilities are usually those who, throughout their lives, have been given that \u2018fish\u2019, i.e. provided with short-term services that met their basic physiological needs but did not contribute in any way to their personal development or improve their quality of life in the long term. Upon arriving at \u2018Savi namai\u2019, a person initially always expects someone else to do something for them or make a decision on one matter or another. It is during this period that the \u2018fishing rod\u2019 is first \u2018handed\u2019 to them, and the first social worker is introduced. When a person does not receive what they expect, their first reaction is often anger, because they believe that the social worker MUST and is even OBLIGED to do things \u2018for them\u2019. These are the first reactions we encounter, because such perceptions have been shaped by the person's previous experiences. Gradually, by providing the person with comprehensive support and services and demonstrating that the power to make decisions lies in their own hands, that they themselves are responsible for their own life, their attitude and understanding begin to change. The person is involved in all matters concerning them. At the same time, it is important not to wait for someone else to make decisions for them. The person themselves wants to make decisions and wants to take responsibility for themselves. Empowerment is about giving a person a fishing rod and teaching them how to use it so that they can catch the biggest possible fish, i.e. so that they can understand and be able to make decisions that lead to a better quality of life. This is exactly what the \u2018Savi namai\u2019 team follows in its work.\u201d<\/p>\n\n\n\n When residents are asked, they all say that employees HELP (represent them, act as intermediaries, etc.), and no one says that employees DO THINGS FOR THEM. In my opinion, this is the greatest result, showing that empowerment is taking place and is successful.\u201d<\/p>\n\n\n\n Social work assistant Renata Kozlovsk\u0117:<\/strong> \u201cThe most important thing is not the great achievements of others, but the small things you achieve yourself\u201d (Japanese writer Haruki Murakami). Perhaps this phrase best describes an employee\u2019s role in the empowerment process \u2013 when a service recipient, with less knowledge, perhaps sometimes slower, perhaps with many questions and doubts or, on the contrary, with spontaneous decisions and confidence, performs a task, chooses the most appropriate solution themselves and takes pride in their achievements. Perhaps the most meaningful response is the service recipient\u2019s sincere joy, satisfaction and pride in themselves for having overcome, managed, done, completed, thought of or suggested something... And for us, the employees, this is empowerment.<\/p>\n\n\n\n \u012egalinimo procese darbuotojai b\u016bna did\u017eiausiais\nrams\u010diais, patar\u0117jais, palaikytojais, skatintojais, motyvatoriais. \u012egalinus\npaslaug\u0173 gav\u0117jus, darbuotojai tampa \npirmaisiais \u017emon\u0117mis, kurie visada pagiria, pad\u0117koja, pasid\u017eiaugia ir\npaskatina gyventoj\u0105, jiems tai yra labai svarbu. Tuo pat metu kuriama ir\nteigiama emocin\u0117 \u012fgalinimui aplinka, paraleliai atliepianti ir gyventoj\u0173 emocin\u0119 b\u016bsen\u0105.<\/p>\n\n\n\n Auk\u0161\u010diausias rezultatas, \u012fgalinant gyventoj\u0105,\npasiekiamas, kai to poky\u010dio nori pats gyventojas ir pastarasis supranta poky\u010dio\nsvarb\u0105. Did\u017eiausi kliuviniai \u012fgalinant asmen\u012f yra didel\u0117 proto arba kompleksin\u0117\nnegalia, greitas sen\u0117jimo procesas su staigia demencija arba bendra\u017emogi\u0161ka\nyda- tinginyst\u0117. Pastar\u0173j\u0173 dviej\u0173 mes negalime pakeisti, ta\u010diau su tinginyste\ngalime pakovoti☺ Ir mums gana\npuikiai sekasi. Turime puiki\u0105 komand\u0105 su auk\u0161tos kompetencijos geb\u0117jimais, kur\nkiekvienas atskirai, ta\u010diau kartu einame vienu tikslu- atliepti, palaikyti\n\u012fgytus \u012fg\u016bd\u017eius ir taip kuo ilgiau i\u0161laikyti asmens savaranki\u0161kum\u0105 kasdien\u0117je\nbuityje, bendruomen\u0117je, visuomen\u0117je.\u201c<\/p>\n\n\n\n Social work assistant \u017dygimantas Matusevi\u010dius:<\/strong> \u201cSpeaking about Building I, where I work, I can say that residents are empowered. When I started working at this organisation, I received advice from both the head of the department and the employees on how to act independently, how to do something yourself, but always stay nearby, help, advise and encourage when necessary, etc. I try to follow this principle in my direct work with residents. I admit that, as time goes by, empowering residents is becoming increasingly difficult. Due to age, illnesses and other reasons, residents find it very difficult to learn new skills, while some naturally lose the skills they already have. I also encounter a lack of motivation and emotional disposition among residents. Sometimes a lack of personal knowledge can also create difficulties in implementing the concept of empowerment. However, I can be pleased that there are some good examples. I am happy to see when a resident independently washes their cup after using it, places an uneaten sandwich in the refrigerator, sometimes vacuums their room, arranges their books or calls their mother. Of course, I have to stay nearby because the resident asks me to watch, sometimes to help if necessary, advise and reassure them so that they do not lose their willingness and motivation. I am happy when a resident, after being reminded at least before going to bed, undresses independently and places their clothes on a chair. When reminded, the men take dirty clothes to the laundry basket. A resident asks to be taught how to find their favourite music on the internet. When reminded and asked, residents clean not only their own rooms but also common areas. I try to remind residents every day to take their dishes to the dining area and place their chairs neatly, etc.<\/p>\n\n\n\n I can contribute only a little to creating the physical empowerment environment, so the main focus of my work is on creating the emotional and, partly, informational empowerment environment. I support residents emotionally, advise them, encourage them, praise them when necessary, explain things, help them and so on.\u201d <\/p>\n\n\n\n Social work assistant Martynas Labuckas:<\/strong> \u201cI believe that empowerment in our organisation is progressing smoothly. Residents who can be empowered in one way or another genuinely express a desire to be empowered. Employees always take into account the resident\u2019s wish to contribute to household tasks carried out in the organisation. I will give a few examples. A resident who works in our workshops always helps with household chores. Wherever she has been and whatever she has been doing, she comes to the kitchen to help, as she sees it as her duty and responsibility to put away the clean dishes from the dishwasher and always helps to load dirty dishes and add detergent. The resident always takes great care of the plants around the organisation. When planting pine trees, we discussed it with her and decided together how we would plant them. She helped water them and, before I went on holiday, promised to take care of them and water them. Thinking back to the beginning of the quarantine, she would get up in the mornings and rush to disinfect all surfaces, thus ensuring cleanliness and preventing the virus from entering our home. Resident K., who is very eager to contribute to keeping his room tidy, always takes the initiative to help his roommates make their beds and get dressed. In our building, all residents contribute to the empowerment process or do so to a lesser extent. Since residents want to be empowered and show great willingness, but after work a warm cup of tea or coffee always gives us more energy to continue working, doesn\u2019t it? They have sufficient knowledge and skills, but additional knowledge and new ideas are always useful.\u201d<\/p>\n\n\n\n Direktoriaus pavaduotoja socialiniams\nreikalams <\/p>\n\n\n\n Virginija Paulauskyt\u0117 <\/p>","protected":false},"excerpt":{"rendered":" Viena i\u0161 m\u016bs\u0173 \u012fstaigos vertybi\u0173 \u2013 \u012fgalinimas. Pasirinkdami \u0161i\u0105 vertyb\u0119 kaip vien\u0105 i\u0161 esmini\u0173, diskutavome, kod\u0117l mums, darbuotojams, teikiantiems socialines paslaugas lengv\u0105 ir labai sunki\u0105 negali\u0105 turintiems \u012fstaigos gyventojams, svarbu \u012fgalinti m\u016bs\u0173 paslaug\u0173 gav\u0117jus ir k\u0105 mes konkre\u010diai darome \u012fgyvendindami \u0161i\u0105 vertyb\u0119. Diegdami EQUASS (Europos socialini\u0173 paslaug\u0173 kokyb\u0117s u\u017etikrinimo sistema), pareng\u0117me ir pasitvirtinome […]<\/p>\n","protected":false},"author":2,"featured_media":10145,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[33],"tags":[],"class_list":["post-10142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-naujienos"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/posts\/10142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/comments?post=10142"}],"version-history":[{"count":4,"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/posts\/10142\/revisions"}],"predecessor-version":[{"id":10148,"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/posts\/10142\/revisions\/10148"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/media\/10145"}],"wp:attachment":[{"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/media?parent=10142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/categories?post=10142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.valakampiuspn.lt\/en\/wp-json\/wp\/v2\/tags?post=10142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}